Sales24 for large organizations
One AI workforce across every channel, with your team in control of what goes out.
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01 The pressure
Each new channel and campaign adds conversations. Hiring to match adds cost every month.
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02 The idea
Sales24 answers, qualifies and follows up across every channel, under rules you set.
Routine
Order status, hours, prices and policies go out without waiting.
Uncertain
New situations and edge cases wait for a person to confirm.
Sensitive
Complaints, disputes and escalations arrive with full history.
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03 See it work
Customer asks, the AI drafts, a person approves, the follow-up is booked.
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04 How it works
The AI sends only what clears your threshold. The rest waits for a person.
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05 Channels
Customers stay on the apps they already use. Your team works from a single inbox.
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06 Control
Start with every reply approved. Raise the threshold only when your own results support it.
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07 Learning
Only human verified outcomes teach the AI. It never retrains a model and never rewrites its own base instructions.
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08 Your data
Three sources ground every reply, and the AI can only read what you connect.
Policies, product data and FAQs, searched by meaning, so the wording does not have to match.
Order status, stock and delivery come live from your own APIs, through tools you define.
Customers are identified before account data is used. What they see is filtered, and a person approves the reply.
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09 Enterprise
Every record is scoped to its workspace, and database rules deny cross access.
Owner, admin, manager and agent roles, narrowed further by rule per section.
Hard approval floors keep sensitive replies from sending on their own.
Each brand or channel gets its own agent, prompt and knowledge base.
Arabic, Kurdish Sorani and English, including transcribed voice notes.
Prepaid credits and per conversation plans, with usage visible per workspace.
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10 Dedicated edition
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11 Quality
APPROVALS
Sent unchanged, edited, rejected or replaced, tracked over 30 days for each agent.
ANALYTICS
Conversation volume, AI handling rate, response time and resolution rate on one page.
AUDIT
A repeatable review against a 17 point rubric finds the root cause of weak replies.
TRIPWIRES
Stacked questions, length, language mismatch and unanswered endings are flagged.
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12 The model
A worked example. In the pilot we replace every input with your own figures.
Example inputs: 10,000 interactions a month, calls included; one person handles 1,500 a month today; AI drafts double that; in the third column the AI fully resolves 70% of volume. An illustration, not a forecast.
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13 The path
No big bang. Each phase ends with evidence you can review.
PHASE 1
One channel, your knowledge base and read only access to the systems that matter.
PHASE 2
Every reply approved by your team. We measure what is sent unchanged.
PHASE 3
Raise the threshold for low risk topics, backed by your own approval history.
PHASE 4
More channels, sites and voice. Team size adjusts through attrition and redeployment.
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14 Next step
Proposed first step
Nothing sends without your team’s approval. You see the results before any scope widens.
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