Sales24
Back to Sales24 Sign in Book a demo

Account and data controls

Delete your Sales24 account and data

You can request permanent deletion of your Sales24 account and the personal data associated with it without using the Sales24 app.

How to submit your request

Email privacy@sales24.io from the email address registered to your Sales24 account, with the subject Delete my Sales24 account. This is the fastest option.

Start deletion request

Include in the email

  1. Use the email address associated with your Sales24 account.
  2. Include your full name and workspace or company name.
  3. State whether you want your individual user account deleted or are authorised to request deletion of an entire business workspace.
  4. Do not include passwords, access tokens, identity documents or customer message content.

What happens next

  1. 1. VerifyWe confirm that the requester controls the account or is authorised for the workspace.
  2. 2. ProcessWe identify the applicable account and associated data, then perform the deletion.
  3. 3. ConfirmWe send confirmation when the verified request is completed, normally within 30 days.

Scope and limits

What deletion covers, what may be kept, and what stays with the connected platform.

Data covered

For an individual account, deletion covers that user’s Sales24 login profile and personal account information. For an authorised workspace deletion, it covers workspace data such as contacts, conversations, CRM records, configuration and stored channel credentials.

Data that may be retained

We may retain limited records where required for security, fraud prevention, billing, dispute resolution or compliance with law. Any retained data is restricted to the applicable purpose and retention period. Data controlled by a business customer may require that business’s authorisation before deletion.

Connected platforms

Deleting Sales24 data does not automatically delete your Facebook, Instagram, WhatsApp, Telegram or other third-party account. Manage those accounts directly with the relevant platform. When a connected platform sends Sales24 a valid deletion request, we process the associated Sales24 data as required.

Need help?

If you cannot email from the registered address, contact privacy@sales24.io and explain why. We will provide an alternative verification process.

The Privacy Policy explains how personal data is handled more broadly, and Support covers everything else.