By accessing or using Sales24 (“the Service”), operated by DataCode, you agree to these terms. If you use the Service on behalf of a business, you confirm you have authority to bind that business.
The Service
Sales24 lets businesses manage customer conversations across WhatsApp, Instagram, Facebook Messenger, Telegram and email from a single inbox, with an AI agent that can draft and (at a threshold you control) send replies, a CRM for contacts and deals, and analytics.
Accounts
You are responsible for the accuracy of your account information, for keeping credentials secure, and for all activity under your workspace. Notify us promptly of any unauthorised use.
Acceptable use
You must not use the Service to send unsolicited bulk messages, to harass or defraud, to violate the policies of any connected messaging platform (including Meta’s and Telegram’s), or to break any applicable law. You are responsible for having a lawful basis and any required consent to message your customers.
AI-generated content
The Service produces AI-suggested replies. You configure whether they send automatically and at what confidence threshold. You remain responsible for all messages sent from your workspace, including those sent automatically. AI output can be wrong; review it where accuracy matters.
Your data
You retain ownership of your content. You grant us the limited licence needed to host, process and transmit it in order to operate the Service. Our handling of personal data is described in the Privacy Policy.
Fees
Paid plans and usage-based charges (including AI usage billed against your credit wallet) are as agreed in your subscription. Charges already incurred are non-refundable unless required by law.
Third-party platforms
The Service depends on platforms we do not control. If a platform changes or revokes access, related functionality may change or stop. That is not a breach of these terms.
Availability
We aim for continuous availability but do not guarantee uninterrupted service. We may perform maintenance and may modify features over time.
Termination
You may stop using the Service at any time and request deletion through the Delete account and data page. We may suspend or terminate access for breach of these terms or where required by law.
Disclaimer and liability
The Service is provided “as is” without warranties to the maximum extent permitted by law. To the maximum extent permitted by law, DataCode is not liable for indirect, incidental, special or consequential damages, including lost revenue, lost messages or business interruption. Our total liability for any claim will not exceed the amount you paid us in the twelve months before the claim.
Changes
We may update these terms; material changes will be announced to workspace administrators. Continued use after the effective date constitutes acceptance.
Contact
DataCode · support@sales24.io
Related pages: the Privacy Policy explains how personal data is handled, and Support lists the fastest way to reach a person.