Sales24 (“we”, “our”, “us”) is a business messaging and CRM platform operated by DataCode. It helps businesses manage customer conversations across WhatsApp, Instagram, Facebook Messenger, Telegram and email from one place. This policy explains what we collect, why, and what control you have.
Who this covers
Two groups: the businesses that subscribe to Sales24 and their staff who log into the app, and the end customers of those businesses whose messages arrive in a Sales24 inbox. For end-customer data, the subscribing business is the data controller and Sales24 acts as its processor.
Information we collect
- Account information. Name, email address, phone number, workspace name and role of each user who signs in.
- Conversation content. Messages, attachments, voice notes and their metadata (timestamps, channel, delivery status), received from the messaging platforms you connect.
- CRM records. Contacts, deals, pipeline stages, notes and tasks you create or that are derived from conversations.
- Channel credentials. Access tokens for the messaging accounts you connect, stored encrypted and used only to send and receive on your behalf.
- Usage and diagnostics. Sign-in events, feature usage, error logs and device or push tokens, used to operate and debug the service.
We do not collect advertising identifiers, and we do not track you across other companies’ apps or websites.
How we use it
- To deliver, route and display your conversations, and to send replies you or your team approve.
- To generate AI-suggested replies. Confident drafts may send automatically at the threshold you configure; anything below it waits for a human to approve.
- To maintain your CRM records and produce analytics for your own workspace.
- To secure the service, prevent abuse, and meet legal obligations.
We do not sell personal information, and we do not use your conversation content to train general-purpose AI models for other customers.
AI processing
Message content is sent to Google Cloud Vertex AI to classify intent and draft replies. It is processed to serve your request and is not used by us to train shared models. You can disable AI drafting per workspace in Settings.
Sharing
We share data only with infrastructure providers that run the service on our behalf, Google Cloud and Firebase (hosting, database, authentication, push notifications) and the messaging platforms you explicitly connect (Meta for WhatsApp, Instagram and Messenger, and Telegram). We may disclose information where required by law.
Retention
We retain workspace data for as long as the account is active and as needed to provide the service. Limited records may be retained where required for security, billing, dispute resolution or compliance with law.
Security
Data is encrypted in transit and at rest. Access is scoped per workspace and enforced server-side, so one business cannot read another’s data. Staff access to production data is limited to what is needed to operate and support the service.
International transfers
The service runs on Google Cloud infrastructure in the europe-west1 region. If you access it from elsewhere, your data is transferred to and processed there.
Children
Sales24 is a business tool and is not directed at children under 13, who may not use it.
Your rights
Depending on where you live, you may have the right to access, correct, export or delete your personal data, or to object to certain processing. Contact privacy@sales24.io and we will respond within 30 days. If your data sits inside a business’s Sales24 workspace, we will refer your request to that business as the controller.
For the separate account and data deletion process, use our Delete account and data page.
Changes
If we change this policy materially we will update the date above and notify workspace administrators in the app.
Contact
DataCode · privacy@sales24.io · sales24.io
Looking for something else? The Terms of Service cover your agreement with us, and Support lists the fastest way to reach a person.