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Confirm you are using the email your workspace administrator invited. If the password is wrong, ask your administrator to re-send an invitation, or email support@sales24.io.
Help
Support
Questions, problems, or account requests: reach a human here.
Ways to reach us
-
Product support
Sign-in trouble, channels, AI settings and anything inside the app.
support@sales24.io -
Sales and new workspaces
Getting a workspace set up, adding modules, or discussing a rollout.
sales@sales24.io -
Privacy and data requests
Access, correction, export and deletion requests for personal data.
privacy@sales24.io
Response time Within one business day, Sunday to Thursday.
Getting started
Sales24 is provisioned by your organisation.
Sales24 requires an account provided by your organisation. If you do not have one yet, write to sales@sales24.io and we will set up a workspace and walk you through connecting your first channel.
Already have an account? Sign in at salesmate-admin.web.app with the email your workspace administrator invited.
Common questions
The four things people write in about most often.
Messages are not arriving.
Open Settings → Channels and check the channel shows as connected. Access tokens issued by Meta expire and occasionally need reconnecting.
The AI replied when I did not want it to.
Lower the confidence threshold, or turn auto-send off entirely, in Settings → Agents. With auto-send off, every draft waits for a human to approve.
Push notifications are not showing.
Allow notifications for Sales24 in your device settings, then confirm your notification preferences inside the app under More → Notifications.
Account and data
Deletion has its own verified request process.
Delete your account and data
Step-by-step instructions, what gets deleted, and how long it takes.
The Privacy Policy separately explains how personal data is collected, used and retained. Sales24 is operated by DataCode.